ORDER POLICY

All orders require a minimum of 72 hours notice and are subject to availability. 

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Payment is required in full for all orders under $100 at the time of booking. For orders exceeding $100 and for all events, a 50% non-refundable retainer is required at the time of booking to secure your date. All event orders must be paid in full one week prior to your event. 

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All due dates are listed on your invoice and a reminder email will be sent out on the due date. If the remaining balance is not paid in full by the due date, the order will be canceled and all monies will be forfeited. Any payment arrangements must be made PRIOR to the invoice due date and are subject to approval.

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Instructions on care and storage will be given with all orders. Once the order has transferred possession, we no longer assume responsibility for any items.

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Should our staff become ill at any time and is unable to complete your order, you will be notified immediately. We will make every attempt to secure a back-up baker, however if unable, you may choose to have your order rescheduled or refunded. Should you become ill or come in contact with someone who is ill, please notify us so we can arrange for porch pick-up. This will be the only option available in this situation.

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Should there be severe weather, every attempt will be made to transfer the order to you. Your delivery or pick-up time may be changed or alternative arrangements may be made at our discretion.

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DISPLAY RENTALS & SETUP: Cake stands, treat displays, decorations and back drop equipment are available for hourly rental. A refundable deposit of $150 is required in advanced. It is the clients responsibility to return all items to our bakery within 24 hours of the event ending. All items must be returned in the same condition as they were rented to avoid incurring a charge. Upon return, the deposit will be refunded immediately in full sans any damages.

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ALLERGIES: We are happy and able to cater to those with intolerances or mild allergies to common ingredients. Our bakery however is not 100% free from allergens thus cross contamination may occur in very rare instances. If you have a severe allergy or require a bakery that is 100% free from certain allergens, we have several bakeries we would be happy to refer you to.

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CANCELLATIONS: Should you need to cancel your order for any reason, the deposit is non-refundable. There are no refunds for orders canceled less than one week in advance. Orders canceled with two weeks notice or more will be refunded sans the deposit.

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PICK-UP,  DELIVERY  & SHIPPING POLICY

 

DELIVERY

 

We have very limited availability for delivery and we do book up quickly. When placing your order, please specify if you will need delivery and we will make every effort to accommodate depending on availability.

 

For all deliveries, please provide us with a timeline of your event and/or the start time of your celebration. For weddings, please specify the time you will be cutting the cake. We would like to ensure that we arrive at an appropriate time. Should we become delayed by traffic or weather, we will communicate with the appropriate party and provide a new ETA. We are not responsible for any delays related to such above instances but will plan our best to cushion for extra time.

 

PICK-UP

 

If you are picking up your order, a designated pick-up time will be agreed upon when placing your order. We will confirm your pick up time the week of and any changes should be mentioned at that time. If you are unable to arrive at the agreed upon time, we will allow you to reschedule the pick-up time once and it will be at a time that works with our current schedule.

 

If you do not arrive at your rescheduled time for pick-up, the items will be donated and monies will NOT be refunded. Pick-up hours are as follows and are subject to change without notice:

 

Monday - CLOSED

Tuesday - 9am - 5pm

Wednesday - 9am - 5pm

Thursday - 9am - 3pm

Friday - 9am - 5pm

Saturday - 9am - 5pm

Sunday - 12pm - 3pm

 

We will not be able to accommodate any pick-ups outside of the pick-up hours unless PRIOR arrangements have been made. Delivery and set-up fees are non-refundable and non-transferable. 

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SHIPPING

 

Per Illinois state laws, we are only able to ship certain items. We strongly advise against shipping food products and cannot ensure the quality or time of arrival. Overnight shipping is the recommended shipping option should you choose this method of delivery. The shipping policy is listed on each products page for your reference. Should you place an order for an item that cannot be shipped, we will cancel your order and issue a full refund immediately. 

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TIERED CAKE POLICY

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Our tiered cakes require extra time to create and extra love to transport. Any tiered cake that is three tiers or more REQUIRES delivery. We will NOT allow pick up of these cakes.  

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Our two tier cakes may be picked up, however we have strict requirements. If you are unable to meet these requirements, delivery will be required. There are NO exceptions.

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     - An SUV or large truck is required. Our tiered cakes will not fit in a standard sedan.

     - The vehicle MUST have working air conditioning.

     - The cake MUST be stored on the floor board flat and cannot sit on a seat or in someones lap.

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We do require a pick-up waiver be signed as well. We are not responsible for any damage incurred to the cake in anyway. We provide clear transportation, handling and storage instructions. If you choose to pick up your cake, you release ALL liability once the cake is in your vehicle.

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