By placing an order with Sweets by Kash, you agree to the following policies and terms.

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Custom Order Notice

All custom orders require a minimum of 1 week notice and are subject to availability.

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Payments & Booking

• Orders under $100 USD: Payment is required in full at the time of booking.

• Orders over $100 USD: A 50% non-refundable retainer is required to secure your date.

• The remaining balance is due two (2) weeks prior to your scheduled event.

• Payment or deposit MUST be received within 48 hours of receipt of invoice to avoid cancellation.

 

Please note: Your order is not officially booked until payment/retainer has been received.

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Invoice Due Dates & Late Payments

All payment due dates will be listed on the final invoice, and a reminder email will be sent on the due date. We do not offer payment plans outside of the payment options provided through your invoice.

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If the remaining balance is not paid in full by the due date:

• You will have 24 hours to submit payment before the order is canceled

• Any payments made up to that point will be forfeited

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Acceptance of Delivery & Post-Delivery Handling

At Sweets by Kash, we take every precaution to ensure that your custom cakes and desserts are prepared, packaged, transported, and delivered with the utmost care.

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Once an order has been delivered to the designated location or transferred into the possession of the client, venue staff, event coordinator, or other authorized recipient, responsibility for the proper handling, storage, and care of the product transfers to the receiving party.

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Sweets by Kash is not responsible for damage, deterioration, or alterations to the product resulting from circumstances beyond our control following delivery or pickup. These circumstances include, but are not limited to:

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• Improper storage or refrigeration

• Exposure to excessive heat, humidity, or direct sunlight

• Moving, repositioning, or transporting the cake after delivery

• Mishandling by venue staff, event coordinators, guests, or other third parties

• Accidental damage, tipping, or structural issues resulting from improper handling

• Failure to follow provided storage, refrigeration, or serving instructions

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Reporting Delivery-Related Concerns

Any visible damage, structural concerns, or discrepancies observed at the time of delivery or pickup should be reported to Sweets by Kash immediately, whenever reasonably possible.

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All additional concerns are subject to the notification periods outlined in our Order Concerns, Resolution & Refunds Policy.

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Acceptance of Order

By accepting delivery or taking possession of an order, the client or authorized recipient acknowledges the transfer of responsibility for the product's subsequent handling, transportation, and storage.

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This policy does not exclude responsibility for issues caused by Sweets by Kash prior to delivery or pickup, or otherwise limit rights provided under applicable law.

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Delivery

There is a $100 minimum order required for delivery. We have very limited availability for delivery, and dates do book quickly. When placing your order, please specify if you will need delivery and we will make every effort to accommodate.

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For all deliveries, clients must provide:

• The event start time, and/or

• A general timeline of the celebration

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For weddings, a full-day timeline is required so we can ensure delivery and setup occur at the most appropriate time.

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If we experience delays due to traffic, weather, or other circumstances outside of our control, we will communicate with the appropriate party and provide an updated ETA. Sweets by Kash is not responsible for delays caused by these circumstances.​

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For orders delivered to event venues, Sweets by Kash will ensure that the cake or desserts are delivered and, when included in the order, properly assembled and set up at the agreed-upon location.

 

Once delivery and any agreed-upon setup are complete, the venue or designated recipient assumes responsibility for maintaining appropriate storage conditions and protecting the product until it is served.

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Sweets by Kash cannot guarantee the condition of a product that has been moved, handled, improperly stored, or exposed to unsuitable environmental conditions after delivery.

 

Delivery and setup fees are non-refundable and non-transferable.

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Pick-Up

If you are picking up your order, a designated pick-up time will be scheduled at the time of booking. Your pick-up time will be confirmed again during the week of your order. Any changes must be communicated at that time and are subject to availability.

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If you are unable to arrive at your scheduled pick-up time:

• You may reschedule one (1) time, based on availability and what fits within our current schedule.

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If you do not arrive at your rescheduled pick-up time:

• Your items will be considered forfeited and may be donated

• No refund will be issued

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For orders picked up directly by the client or an authorized representative, responsibility transfers upon receipt of the order.

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Clients are responsible for ensuring safe transportation, proper temperature control, and appropriate storage following pickup. Any handling or transportation instructions provided by Sweets by Kash should be followed to maintain the quality and structural integrity of the product.

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Pick-Up Hours (Subject to Change Without Notice)

• Monday: CLOSED

• Tuesday: 9:00 AM – 3:00 PM

• Wednesday: 9:00 AM – 5:00 PM

• Thursday: 9:00 AM – 5:00 PM

• Friday: 9:00 AM – 5:00 PM

• Saturday: 9:00 AM – 9:30 AM and 1:00 PM – 5:00 PM

• Sunday: By Appointment ONLY​

 

We are unable to accommodate pick-ups outside of these hours unless prior arrangements have been made and approved in advance.

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Shipping

Per Illinois state law, we are only unable to ship any food items. The ONLY products that will be shipped are edible images. We utilize UPS 2DAY service for all orders unless overnight shipping is selected. We are not responsible for any lost, stolen or delayed packages.

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Tiered Cake Policies

Tiered cakes require additional time, care, and safe transport.

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3-Tier Cakes & Larger

Any cake that is three (3) tiers or more requires delivery. Pick-up is not permitted for these cakes.

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2-Tier Cakes

Two-tier cakes may be eligible for pick-up, but strict requirements must be met. If these requirements cannot be met, delivery will be required. No exceptions.

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Pick-up requirements for two-tier cakes:

• An SUV or large truck is required (tiered cakes will not fit safely in a standard sedan)

• The vehicle must have working air conditioning if during summer months

• The cake must be placed flat on the floorboard

  • Cakes may NOT be transported on a seat, in the trunk or in someone’s lap

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Once the cake is transferred into the client’s possession, Sweets by Kash is not responsible for any damage that occurs during transportation, handling, or storage. We provide clear care instructions, and by choosing pick-up, the client releases all liability once the cake is inside their vehicle.

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Design Inspiration & Creative Interpretation

At Sweets by Kash, we take great pride in creating custom cakes and desserts that are unique to each client and occasion.

All photographs, reference images, and design examples provided by clients are considered inspiration only. We do not create exact replicas of another artist's work, and the final product may vary from the inspiration provided.

 

Variations may include, but are not limited to, colors, textures, finishes, floral selections, floral placement, decorative elements, proportions, and overall design composition. These differences may result from factors such as cake size, serving requirements, decorating techniques, materials and mediums used, structural considerations, transportation, delivery, and storage requirements.

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If there are specific design elements that are essential or non-negotiable, they must be clearly communicated in your initial inquiry form and discussed during your consultation. This includes, but is not limited to:

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• Specific colors or color palettes

• Particular flowers, floral arrangements, or placement

• Decorative finishes, textures, or design techniques

• Lettering, monograms, or other personalized details

• Any additional design elements that are considered must-haves

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While we make every reasonable effort to accommodate these requests, all essential design elements must be reviewed and agreed upon prior to finalizing your order. Requests that have not been clearly communicated and confirmed cannot be guaranteed.

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By placing an order with Sweets by Kash, clients acknowledge that inspiration photographs serve as creative references rather than guarantees of an identical finished product. Final designs will reflect our professional interpretation, artistic style, and the specific details agreed upon during the ordering process.

 

 

Order Concerns, Resolution & Refunds

At Sweets by Kash, customer satisfaction, product quality, and food safety are extremely important to us. We stand behind our work and welcome the opportunity to address concerns in a timely and professional manner.

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General Order Concerns | 14-Day Notification Period

Any concerns regarding the appearance, design, flavor, or overall expectations of your order must be communicated to Sweets by Kash in writing within 14 calendar days of delivery or pickup.

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This includes concerns related to design interpretation, decorative details, color variations, flavor preferences, or other aspects of the finished product.

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All concerns should include a description of the issue and, when applicable, supporting photographs.

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Concerns submitted within this timeframe will be reviewed individually, and we will work with the client to determine whether a reasonable resolution is appropriate based on the circumstances.

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Serious Product Concerns | 48-Hour Notification Period

Any significant concerns involving structural failure, such as a collapsed cake, suspected contamination, foreign objects, or other potential food safety or sanitation issues, must be reported to Sweets by Kash as soon as they are discovered and no later than 48 hours after delivery or pickup.

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Clients must provide a detailed description of the concern, along with clear photographs and any other relevant documentation. When possible, the affected product and its original packaging should be preserved and made available for inspection.

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Prompt notification allows us to properly investigate the circumstances, evaluate the condition of the product, and determine an appropriate course of action.

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Refunds & Resolutions

Submitting a concern does not automatically qualify an order for a refund, replacement, or credit.

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Each timely reported concern will be evaluated on an individual basis, taking into consideration the nature of the issue, the original order agreement, supporting documentation, and any relevant circumstances.

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Any refund, credit, replacement, or other resolution will be determined at the discretion of Sweets by Kash, subject to applicable consumer protection laws.

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Notification Deadlines

To ensure that concerns can be reviewed fairly and while relevant information is still available, Sweets by Kash maintains the notification periods outlined above.

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Concerns received outside the applicable 48-hour or 14-day notification period will generally not be eligible for review or discretionary refunds, credits, or replacements, except where otherwise required by law.

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By placing an order with Sweets by Kash, clients acknowledge and agree to these policies.

 

Product Care & Responsibility

Care and storage instructions will be provided with every order. Once your order has been picked up or delivered and has transferred possession, Sweets by Kash is no longer responsible for the product (including damage, melting, mishandling, or improper storage).

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Illness & Emergency Situations

If our staff becomes ill and is unable to complete your order, you will be notified immediately. We will make every attempt to secure a back-up baker. If a replacement is not available, you may choose to:

• Reschedule your order, or

• Receive a refund

 

If you become ill or have been in contact with someone who is ill, please notify us as soon as possible so we can arrange porch pick-up. Porch pick-up will be the only option available in this situation.

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Severe Weather & Uncontrollable Events

In the event of severe weather, every effort will be made to complete and transfer your order safely. Delivery or pick-up times may be adjusted, and alternate arrangements may be made at our discretion.

 

No refunds will be issued due to circumstances beyond our control, including but not limited to:

severe weather, violence, political unrest, war, or acts of God.

 

Display Rentals & Setup

We do not offer any displays for cakes or sweets. Please contact your caterer or event coordinator to arrange for these to be provided ahead of your event.

 

We do offer set up of sweets onto displays provided by you.

 

Allergies

We are happy to accommodate customers with intolerances or mild allergies to common ingredients when possible. However, our bakery is not allergen-free, and cross-contamination may occur in very rare instances.

 

If you have a severe allergy or require a facility that is 100% free of specific allergens, we can recommend trusted bakeries that may better meet your needs.

 

Florals

• All real and faux florals used on cakes and desserts will be provided by Sweets by Kash.

• FOR WEDDINGS ONLY: If your florist requests use of their florals, we do require a consultation call in advance to discuss options available. Some florals may not be available for use.

 

Edible Image Purchases

• All sales are final and are not refundable, exchangeable or returnable.

• Image orders will NOT be replaced or refunded if lost, stolen or damaged by third party shipping company.

• If your order is damaged or lost, photos must be sent to us so a claim can be filed.

 

Cancellations

If you need to cancel your order for any reason:

• The retainer is non-refundable and non-transferrable.

• No refunds will be issued for orders canceled less than two (2) weeks before the event date.

• Orders canceled with 30 days’ notice or more will be refunded for any monies paid minus the retainer.